Refund & Return Policy
At ASHURā, customer satisfaction is very important to us. Since all our products are fulfilled through a print-on-demand partner, each item is custom-made for you as soon as your order is placed. For this reason, we can only accept returns and issue refunds in specific situations:
Eligible for Returns/Refunds:
Damaged or Defective Items: If your product arrives damaged, defective, or with a printing error.
Wrong Item Received: If the product received does not match your order (wrong size, color, or design).
Non-Eligible for Returns/Refunds:
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Change of Mind: We cannot accept returns if you simply change your mind.
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Wrong Size Chosen: Please check the size guide carefully before placing an order, as we cannot offer exchanges or refunds for incorrect size selection.
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Color Variations: Minor color differences may occur due to screen display settings. These are not considered defects.
How to Request a Return or Refund:
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Contact us within 14 days of receiving your order.
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Provide your order number and clear photos showing the issue.
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Once we verify the problem, we will arrange a replacement or issue a refund.
⚠️ Please note: Shipping fees are non-refundable. In cases where a replacement is issued, shipping will be covered by us.